Moat Logo

Customer newsletters

Check out the latest editions of our customer newsletters providing you with useful information, news and customer stories.

Customer Catch-up

Welcome to your Autumn 2025 edition of Customer Catch-up. Inside this issue, you'll find:

  • An update on our repairs service
  • Introducing the Moat Offer
  • Stay safe and warm this winter
  • Our Annual report to customers 2024/25
Read it here
Customer Catch Up October 2025 Cover Pic
No results found

Customer Advocates

Welcome to the latest edition of 'Your Voice, Our Action' - our quarterly newsletter for our Customer Advocates.

In this edition, we’re reflecting on the impact they helped create from the last few months of 2025. 

Read it here
CN Custad Banner 576 X 353@2X Pic
No results found

For some of our communities we also produce the following newsletters...

Your Pollards Hill

Welcome to the November 2025 edition of Your Pollards Hill, our newsletter for residents of Pollards Hill in Merton. Inside this issue, we cover:

  • Improvements underway to make Pollards Hill a better, cleaner, and safer place to live.
  • New team members
  • What's on at your Wellbeing Studio
  • Building a greener future
  • and more...
Read it here
Your Pollards Hill October 2025 Pic

Your Stanhope

Welcome to your Winter 2025 edition of Your Stanhope - a local update for all residents of Stanhope in Ashford. In this edition, you can read about:

  • Volunteering opportunities
  • How to report a repair
  • Benefits support on your doorstep
  • What’s on at the Hub
Read it here
Stanhope Newsletter Nov 25 Pic