Repairs Forum

Our Repairs Forum is a vital platform where customer voices drive real change and hold us accountable to you. Chaired by Moat resident Lorraine Ash, our forum meetings take place every three months, bringing customers together with Moat staff, and our interim repairs provider, Mears. To find out more about the forum’s work scroll down to read the minutes and actions from previous meetings. 

Read the latest statement from our Repairs Forum chair, Lorraine Ash: Our latest Repairs Forum - Statement from the Chair | Moat 

Our forum members provided crucial feedback on our older repairs service with MSPS. Their valuable input led directly to our decision to end our repairs contract with MSPS and begin an interim partnership with Mears.

Head over to our ‘Improving your repairs experience’ page to read our latest progress updates. 

Interested in joining our Repairs Forum? We’d love to hear from you!

Our next Repairs Forum meeting is on Tuesday 9 June at Mariner House (our main office) from 11am - 1pm. You can attend either in person or online via Teams.

Please email us at: feedback@moat.co.uk or call 0300 323 0011. 

Because of the Repairs Forum’s influence, we’ve:

•        Started using less sub-contractors for better quality.
•        Shared weekly performance figures on our website and social media channels.
•        Added more specialist contractors for complex repairs.
•        Made booking and follow-ups simpler by improving our processes.
•        Shaped a stronger long-term repairs contract.

Want to find out more about the Forum? Take a look at our new Repairs Forum video.