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TP02: Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service.
TP03: Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair.
TP04: Proportion of respondents who report that they are satisfied that their home is well maintained.
RP01: The proportion of our homes that don't meet the Decent Homes Standard.
RP02(1): Proportion of non-emergency responsive repairs completed within our target timescale of 21 days.
RP02(2): Proportion of emergency responsive repairs completed within our target timescale of 24 hours.
"All upgrades and works have been carried out efficiently. Plus I can contact both by phone and online"
- Feedback from customer survey
"Moat's always good when it comes to having repairs done and always helpful."
"You could improve the repairs service and shorten waiting times."
"Repairs are terrible and they never contact you to find out if it’s been done."
