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"Moat could do regular visits to site to ensure communal areas are kept clean."
- Feedback from customer survey
What you told us
"I have not had any problems, I have lived here 10 years. There is underground parking and the cleaners come. The property is well maintained."
- Feedback from customer survey
What you told us
"Always clean and tidy and they do things straight away, they look after gardens, Moat are very good."
- Feedback from customer survey
What you told us
"They are difficult to get responses from and they do not want to deal with ASB."
- Feedback from customer survey
What you told us
"They could have a better approach to anti social behaviour"
- Feedback from customer survey
How we're taking action
Our Tenancy Specialist team is here to support you with complex situations like serious anti-social behaviour (ASB) and domestic abuse. The team can offer tailored advice and link you up with the right services and partners who can help.
Domestic Abuse and Hate incidents – we have continued to strengthen our approach with enhanced training for colleagues, and we are working towards our accreditation with the Domestic abuse Housing Alliance. A mark of our commitment to tackling domestic abuse and providing safe and informed response in partnership with other agencies.
24/7 Reporting – We're always here to listen We know that anti-social behaviour can happen at any time, which is why you can report concerns anytime through the 24/7 ASB Respect Lineon 0800 075 6699. You can also use the ASB app to quickly report issues and send us evidence for ongoing cases — making it easier to keep us in the loop whenever it suits you.
Taking action together : When needed, we’ll take legal steps to protect those experiencing anti-social behaviour — including court injunctions and other enforcement orders. We work in partnership with local councils, the police, and community safety teams to create safer neighbourhoods, using a mix of support and enforcement to make a real difference.
Improving Your Communal Spaces We introduced a new grounds maintenance service contracts to help keep your outdoor communal areas clean, safe, and well-kept. We've now have regional contractors providing local services. In some areas these contracts have bedded in well and we've seen improvements in standards across our estates. In some areas, there have been service quality issues. In those areas, were working closely with the contractors to drive improvements to reach the required standards. Our Estate Services Officers and Neighbourhoods Team staff are regularly monitoring their work against strict performance targets to ensure improvements are delivered.
