We're committed to making your home more comfortable, affordable, and environmentally friendly.
Our goal is to achieve an Energy Performance Certificate (EPC) rating of band C for all our homes by 2030 and become a net zero organisation by 2050.
These improvements mean lower energy bills, increased comfort, and a reduced carbon footprint for you and future generations.
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Becoming net zero means balancing the greenhouse gases we produce with the amount we remove from the atmosphere. When what we add is no more than what we take away, we reach net zero.
We’re well on our way to reaching our 2050 goal, having already made energy improvements in thousands of homes and saving customers hundreds of pounds on their energy bills.
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We’re prioritising homes which have an EPC rating of D or below and installing heat-retaining measures such as loft and cavity wall insulation, and renewable technologies including air source heat pumps and solar panels.
Over 2,000 homes have been targeted to have their EPC rating improved from below band C, up to the standard or above by 2030. We aim to make significant improvements to selected homes each year to help us achieve our goal.
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Our dedicated team of sustainability experts are working hard to improve the energy efficiency of our customers’ homes. Our Sustainability Manager and Sustainability Coordinator are qualified Domestic Energy Assessors and qualified in Retrofit Coordination.
If you’ve any questions about our energy efficiency work or want to know if your home qualifies for improvements, call us on 0300 323 0011 or email sustainabilityteam@moat.co.uk.
In line with our commitment to becoming a net zero organisation by 2050, our team work with contractors to make our customers’ homes more energy-efficient and cost-effective for years to come. Here’s what some of our customers had to say about our work:
“We’re absolutely delighted with our new heating and noticed a difference in our first weeks of having it put in. Every room is lovely and warm. We’ve noticed our bills are a lot different to what we used to pay. We’re very happy.” – Alan, Witham
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“Changing to an Air Source Heat Pump has made a huge difference to me. I suffer from a bad back which is made worse by the cold. I’m now very comfortable in my home and it’s certainly warmer, 100%.” – Sharon, Chelmsford
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In 2023, we secured over £6 million in government funding to improve the energy efficiency of our homes. We carried out energy efficiency upgrades including the installation of Air Source Heat Pumps, solar panels, loft and cavity wall insulation.
As a result, we’ve been able to support hundreds of customers with warmer homes, lower bills, and reduced carbon emissions.
Energy price cap increase - here's what you need to know
From 1 October to 31 December 2025, the independent energy regulator, Ofgem, is making a small change to the energy price cap—it’s going up by 2%. That works out to about £2.92 more per month, or around £35 more per year for most households. But don’t worry, there are lots of easy ways to save energy and money at home!
Read more
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We’ve created some downloadable resources to help you understand a little more about our energy efficiency improvements and how they can benefit you.
Air source heat pumps – Heating technology that could significantly cut your heating bills.
Electric storage heaters – Getting the most from modern electric storage heaters.
High heat retention storage heaters - Benefits of high heat retention storage heaters and how to use them.
Loft insulation – Insulation that can dramatically reduce heat loss.
Cavity wall insulation – Stop your home from losing a third of its heat.
Underfloor insulation – The hidden solution for warmer floors and reduced bills.
Energy efficient windows and doors – create a warmer, quieter home without losing heat.
Draught-proofing – Simple solutions for a warmer home.
Solar panels – Using the sun’s energy to generate free electricity.
EPC improvements – Understanding your energy performance rating.
LED lighting use up to 75% less electricity than traditional bulbs.
