Sharing your voice

We know you’re the expert when it comes to living in your home and community. That’s why your voice is so important to us. Whether you have a few minutes to spare for a quick survey or want to take on a more regular commitment, there’s something for everyone.

By letting your voice be heard, you’ll be playing a key role in shaping the future of Moat and ensuring we deliver a great experience for everyone. Sound good? Then keep scrolling to find out how you can share your voice and influence how we deliver the services you receive.

No time for a long-term commitment? Not a problem! Join our Customer Advocates team and complete surveys, review policies, and participate in workshops whenever it suits you. You could join our Editorial Review team and help make our communications crystal clear. Or maybe you’re keen to have your say on our repairs service and want to be part of our repairs procurement sounding board.

Want to get out and about in your community?

Join our Neighbourhoods teams on their monthly estate inspections and help identify repairs, potential issues, and monitor our cleaning and gardening services. Or join our Repairs Forum to monitor and improve our services directly.

Fancy starting your own residents’ association? We’re here to support you every step of the way. A residents’ association is a fantastic way to have a stronger voice on the issues that matter most to your community, as well as organise social activities.

Want to get involved? We'd love to hear from you! You can either email or call us:

T: 0300 323 0011 
E: Feedback@moat.co.uk

Each year, thousands of our amazing customers kindly share their experiences and insights, helping us improve our services and make your communities even better places to live. We want to make it as easy as possible for you to get involved. We often cover travel, childcare and carers expenses, offer digital options to participate, and provide training support when needed. We’re always looking for new ways to work with you, so if you have any ideas or suggestions, please get in touch with us.

Our Customer Influence Strategy sets out how we'll listen to, learn from, and act on our customers' feedback. Developed with the help of TPAS and co-created with customers, this strategy ensures your voice directly shapes our services. By working together, we can create a better Moat for everyone.