Don't let damp and mould damage your health and home
We know that your home should be a place where you feel safe, comfortable, and proud to live.
Living with damp and mould isn’t just uncomfortable - it can also affect your health and cause damage to your home. We take every report of damp and mould seriously - and we’re committed to finding long-term fixes, not just patching things up.
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We’ve improved our process to be faster, clearer, and focused on your wellbeing. When you report a problem, you get clear timescales for inspections, repairs, updates, and follow-ups - so you always know what to expect.
Read our information guide to see how we manage damp and mould in your home and the timescales you can expect us to follow.
Read our damp and mould guide here
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A new law called Awaab’s Law has now come into effect as of 27 October 2025. This sets strict deadlines for social housing landlords to investigate and fix damp and mould that presents a significant risk in homes.
We’re already committed to tackling damp and mould as quickly as we can, and Awaab’s Law helps support this.If you’re worried about damp and mould in your home, we want to hear from you. Together, we can make sure your home stays safe and healthy.
You can find more information on Awaab's Law here.
As soon as you notice any signs of damp or mould, let us know. Don't wait for the problem to get worse.
Reporting is easy. You can report any damp or mould concerns to us:
Stanhope PFI customer? Please call 01233 647396 or email stanhopecustomer@moat.co.uk.
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We launched our Spot it, Report it, Sort it campaign back in 2022 to help you recognise the signs of damp and mould early - and to know what to do next. We keep it up to date, so you’ll always have the latest advice, tips, and support to understand what damp and mould is, what causes it, and how you can tackle it.
Head over to our campaign page nowWhile you’re responsible for managing damp and mould within your home, if you live in a flat and spot any issues in your communal areas, please let us know.
If we don’t own your block, we’ll contact the managing agent for you to get it sorted.
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We understand that rising energy costs can make it more difficult and stressful to keep your home warm. If you’re concerned about your heating bills, our Income and Advice team is here to offer practical support and guidance.
Whether you need help managing your costs or understanding what assistance is available, we’re just a call or message away. Get in touch with us today.
Click here to find out more