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Corporate

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Safe, affordable homes that make a lasting difference

We are a leading housing association, owning and managing over 23,000 homes in the South East.

Through the decades, our purpose has stayed the same – to provide secure, affordable homes for rent and shared ownership to those in housing need. 

Corporate news

Say hello to...

our brand-new repairs and maintenance service shaped by our customers! 

We’ve listened and used our customers' feedback to give them a more reliable and responsive repairs service. Thank you to everyone who shared their views and experiences, your feedback has directly influenced the changes we're making.

Find out more here

Moat corporate news

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The Moat Offer

We’re really proud to have launched the Moat Offer. It’s a clear and straightforward guide to the services our customers can expect from us and how we’re here to support them.

We know that in the past, it hasn’t always been clear what support is available or how to get in touch when customers need us. That’s why we’ve created the Moat Offer - to bring everything together in one place, making it simpler, more transparent, and easier to understand.

Find out more

How we're performing: August 2026

Our monthly repairs performance update

17
Trending downward

the average number of days for a routine repair.

Last month: 18 days

96 %
Trending downward

of our emergency repairs are completed within 24 hours.

Last month: 98%

88 %
Trending upward

of our customers are satisfied with their completed repair.

Last month: 85%

Published: Wednesday 09 September 2026

Next Update: Wednesday 07 October 2026

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Tenant Satisfaction Measures

From April 2024 - March 2025, we spoke to 2,681 customers, both tenants and shared owners, to get honest feedback on their experience with us. They rated our services, their home and their neighbourhood, giving a clear picture of how we’re doing to meet their expectations and where we need to take action.  

Find out how we're performing