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Customer newsletters

Customer Newsletter Intro

Customer newsletters

Check out the latest editions of our customer newsletters providing you with useful information, news and customer stories.

Moat Customer Catch Up All 3 Summer 2026

Customer Catch-up - Summer 2026

Our customer newsletter is now more relevant for you, with tailored content focused on the issues, services and updates that matter most to you. 

What’s inside:

  • Repairs service update: Where we’re at now and where we’re heading.
  • The Big Door Knock 2026: Find out what we heard at our annual Big Door Knock
  • Our new Corporate Strategy: Read how you’ve helped shape our five-year plan.
  • More than a home: Discover how we can provide tailored support to meet your individual needs.

Previous versions of Customer Catch-up...

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Customer Advocates

Welcome to the latest edition of 'Your Voice, Our Action' - our quarterly newsletter for our Customer Advocates.

In this edition, we’re reflecting on the impact they helped create from the last few months.

Read the Spring edition here

For some of our communities we also produce the following newsletters...

Your Pollards Summer 2026

Your Pollards Hill - Summer 2026

In this issue, you'll find all the local news and updates for Pollards Hill residents.

Have a look at the Summer edition here
Your Stanhope July Cover

Your Stanhope

Welcome to your Summer 2026 edition of Your Stanhope - a local update for all residents of Stanhope in Ashford. Inside this edition, you’ll find:

  • Neighbourhood updates and upcoming events.
  • Activities at the Stanhope Community Hub.
  • Information about helpful services for you and your household.
Read the Summer edition here