No time for a long-term commitment? Not a problem! Join our Customer Advocates team and complete surveys, review policies, and participate in workshops whenever it suits you. You could join our Editorial Review team and help make our communications crystal clear. Or maybe you’re keen to have your say on our repairs service and want to be part of our repairs procurement sounding board.
Resident involvement
How to get involved
Whether you have a few minutes to spare for a quick survey or want to take on a more regular commitment, there’s something for everyone.
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As an advocate you can contribute as much or as little time as you like, either online or in person. After each task, you'll receive feedback on your input. We'll also reimburse your travel expenses and enter you into a quarterly prize draw for gift cards. Plus, you'll gain new skills, experiences, and meet new people.
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The Customer Scrutiny Panel is an independent group of Moat customers who look closely at how we’re performing and challenge us to do better. They bring real-life experience and honest feedback to the heart of our decision-making.
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Their focus is to support Moat's commitment to continuous improvement, enhancing the delivery of great services, and driving up customer satisfaction across all services, by putting the customer voice and experience at the heart of decision-making.
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The Existing Homes Forum brings together customers and Moat colleagues to discuss services that affect customers' homes, share experiences, and help shape future improvements. Through open discussion and collaborative working, customers can influence decisions, priorities, policies, and service standards.
Forum meetings take place every three months and bring together customers, Moat colleagues, and our main repairs partner, Mears.
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The Existing Homes Forum replaces our previous Repairs Forum and has a broader focus, giving customers the opportunity to provide feedback on a wider range of property-related services.
Create your own community
Fancy starting your own residents’ association? We’re here to support you every step of the way. A residents’ association is a fantastic way to have a stronger voice on the issues that matter most to your community, as well as organise social activities.
Want to get involved? We'd love to hear from you! You can either email us at Feedback@moat.co.uk, or call 0300 323 0011.
Making it easy for you to get involved
We want to make it as easy as possible for you to get involved. We often cover travel, childcare and carers expenses, offer digital options to participate, and provide training support when needed. We’re always looking for new ways to work with you, so let us know if you have any ideas or suggestions.
