Homes for over 55s

The majority of our bungalows are in Kent and Essex and usually offer a private garden and on-street parking. Each home has a 24-hour lifeline pull cord providing peace of mind. Regular visits to your neighbourhood by the Moat team.

Located across all regions, usually within blocks of four or more. Gardens and car parking are mostly shared. Each home has a 24-hour lifeline pull cord providing peace of mind, with an optional welfare call service available from the careline service provider. Regular visits to your neighbourhood by the Moat team.

We have 17 schemes located across Kent, London, Sussex and Essex. The majority offer one bedroom homes with shared communal areas of gardens, parking, laundry rooms and lounges. An optional welfare call service is available from the careline service provider.

We provide intensive inspections and maintenance of our schemes, this includes:

• Weekly fire alarm testing.
• Monthly emergency light testing.
• Monthly estate inspections.
• Cleaning and gardening contractor compliance checks.
• Regular on site presence to deal with queries.
• We also engage with social care colleagues and local community organisations to help tackle social isolation.

We understand our older customers may need more of our time to explain tenancy related matters and we liaise with family, carers and advocates on a case-by-case basis. If you need care, budget or debt counselling we can assist in sign posting to specialist agencies who can help.

Our team are not on site every day, but we attend regularly throughout the week and customers are provided details on how to contact Moat.

A daily or weekly welfare call service can be provided for those customers who need or want that extra assurance that they have someone to check on them. This service is provided and charged for by the careline service provider. As circumstances change, customers can opt in or out of the service depending on their needs.

We work with our Moat Foundation colleagues, our charitable arm, to help facilitate community engagement initiatives on a scheme-by-scheme basis. Each scheme is unique, and, in all cases, we work alongside customers to help empower them to take an active and participative role in their community. 

This includes: 

• Scheme parties during the festive period.
• Coffee mornings with special guest speakers.
• Summer parties to help encourage customer engagement. 
• Health and wellbeing sessions.
• Customer meetings to gain feedback on "you said we did".

We are also working through a programme of refreshing our communal lounges to give space for activities, socialising, and communities to come together.