News | Moat

Customer updates

Friday 30 October 2026

Just landed - this year's annual report

The 2025/26 edition of our annual report to customers has just landed.
Customer updates

Thursday 22 October 2026

A few simple ways to stay safe at home and online

Helping you protect your home, money and personal information.
Customer updates

Tuesday 20 October 2026

Just landed – more new features on myMoat

We’re excited to share that more new features have been added to our customer portal, myMoat.
Customer updates

Thursday 08 October 2026

How customers have shaped our online services

We know how important it is to provide you with a great online experience.
Customer updates

Tuesday 06 October 2026

Today’s the day! The new myMoat is now live and ready for you to explore.

Designed using feedback from customers like you, our upgraded portal makes it easier to manage your home and tenancy online.
Customer updates

Monday 14 September 2026

An important update from Gavin Cansfield, Chief Executive

On Monday 14 September, we launched a brand-new repairs and maintenance service shaped by you.
Customer updates

Monday 07 September 2026

The countdown is on!

On Monday 14 September, we’re launching a brand-new repairs and maintenance service shaped by you.
Customer updates

Tuesday 18 August 2026

It’s never too early to test your heating

It might feel a bit strange talking about heating during a heatwave, but now is the perfect time to test it.
Customer updates

Tuesday 18 August 2026

Making your voice count

Our Customer Scrutiny Panel ensures customer feedback plays a big part in improving our services.
Customer updates

Friday 14 August 2026

We’ve achieved Gold Accreditation for our domestic abuse support

We’ve been awarded Gold Accreditation by the Domestic Abuse Housing Alliance (DAHA), recognising the work we do to support customers and colleagues experiencing domestic abuse.
Customer updates

Friday 14 August 2026

More than a home – support tailored to you

Everyone’s circumstances are different, which is why we provide tailored support to meet your individual needs.
Customer updates

Wednesday 12 August 2026

Changes to your communal services this week

The Met Office has issued a severe weather warning for Thursday 13 August, which means there may be changes in schedules for our cleaning services (Cleanscapes) and grounds maintenance contractors.