Keeping your home in good repair

Better communication and visibility: You told us you wanted clearer updates and less chasing for information. We're improving this by providing updates on communal repairs, introducing better appointment and progress updates, and enhancing myMoat so you can track repairs and view repair history. This means you'll be able to see what's happening with your repair and receive clearer updates throughout the process. 

A more convenient and reliable repairs experience: You wanted repairs completed efficiently, appointments kept, and better management of follow-on work. We're improving this by introducing clearer repairs timescales and ensuring follow-on appointments are arranged before an operative leaves. We're also making it easier to manage appointments and track operative arrival. This will make repairs easier, quicker and more convenient for customers.

A service shaped by customer feedback and focused on quality: Customers wanted a service that listened to them and prioritised getting repairs right first time. We're improving this by involving customers in designing the new service, increasing quality monitoring and inspections, and creating local accountability through dedicated teams. Customer feedback is directly informing how we deliver our repairs service focusing on the quality of service.