You told us they wanted a stronger voice in decisions that affect your homes and communities, and more opportunities to influence services beyond repairs.
We're improving this by:
- expanding the Repairs Forum into a wider Property Forum covering all services relating to our existing homes.
- creating customer-led task groups focused on specific topics and service improvements.
- introducing more flexible engagement opportunities through additional shorter online sessions and targeted workshops.
This means that you'll have more opportunities to shape decisions, influence service improvements, and see how your feedback is used to drive change across existing homes.