The countdown is on!

We've listened and used your feedback to give you a more reliable and responsive repairs experience. You told us you wanted repairs completed right first time, better communication, and a more flexible service.

To help us deliver our new service, we will be starting a long-term partnership with Mears, as well as working with a range of specialist contractors. By bringing together the right expertise for each job, we'll be able to reduce delays, improve flexibility and provide a more reliable and responsive repairs service

Behind the scenes, we’re making sure everything is ready for launch day, from our systems and processes to the teams delivering the service.

What you can expect to see

From now you’ll start to see visible changes to our service, including new-look uniforms and vans. Plus, when we launch, we’ll have a new Repairs Offer, which sets out what you can expect from us and how we'll work together to keep your home and communal areas safe and well maintained.

Thanks for sharing your voice

Thank you to everyone who shared their views and experiences, especially our Existing Homes Forum members. Your feedback has directly influenced the changes we're making.

As we move closer to launch, we’ll keep you updated every step of the way. Keep an eye on our website and social media pages for the latest updates.